PRERNA EDUCATION • POLICY & TRANSPARENCY
Refund Policy
Prerna Education follows a fair, transparent and record-based process for considering fee refund applications. Every request is reviewed against the applicable programme structure, academic services provided and verified institutional records.
How refund requests are assessed
A refund decision is made after examining the institute’s admission and enrolment records, fee and finance records, academic programme structure, academic calendar, course duration, attendance, student communications and the classes or academic services already provided.
- Fair and transparent evaluation
- Proportionate calculation of the unavailed academic period
- Written calculation and settlement based on verified records
1. Admission and acceptance
Admission is completed after counselling the student and parent about the programme structure, academic roadmap, faculty-allocation process, class schedule, programme duration, total fee and available payment arrangements.
By completing admission, the student and parent confirm that they understand and accept the programme fee, course duration, payment structure and this Refund Policy.
2. Standard, discounted and composite fees
The standard programme fee is communicated at admission. Any scholarship, discount or special concession granted will become the final agreed composite fee used for refund calculation.
A discounted composite fee is not automatically divided equally between academic years, terms, subjects or months unless stated in the admission documents or allocated according to the programme structure for refund purposes.
3. What the composite fee covers
The fee applies to the complete academic programme and is not a month-to-month tuition arrangement. It covers the structured academic services offered by Prerna Education.
- Subject-specialised faculty
- Curriculum-based classroom teaching
- Academic planning and scheduled classes
- Tests and performance assessments
- Doubt-resolution support and mentoring
- Additional academic assistance, where applicable
4. Basis of refund calculation
- Total agreed programme fee and applicable discount
- Academic fee received and retained by Prerna Education
- Programme structure, academic calendar and duration
- Completed academic year, term or programme component
- Classes, tests, mentoring and support already provided
- Documented finance, processing and tax adjustments
- Any refund amount already paid
Refundable Amount = Academic Fee Considered for Calculation − Fee Applicable to the Completed or Availed Academic Period − Other Documented and Lawful Adjustments
5. Class XI–XII Two-Year Integrated Programme
Unless a different allocation is expressly stated in the admission documents, the academic fee is allocated as follows for refund-calculation purposes.
Class XI — 60%
If the student has completed or availed the complete Class XI programme, the full Class XI fee component stands adjusted against the academic services provided. No refund applies to the completed Class XI component.
Class XII — 40%
The Class XII programme is ordinarily scheduled from April to December, a total duration of eight months. If a student discontinues during Class XII, the fee is calculated proportionately for the period already availed.
Class XII Monthly Academic Fee = Total Class XII Fee Component ÷ 8 Months
Refundable Class XII Fee = Class XII Fee Component − Fee Applicable to the Class XII Period Already Availed
Any minor difference caused by rounding will be adjusted in the final calculation.
6. Other academic programmes
For programmes other than the Class XI–XII Two-Year Integrated Programme, the refund will be calculated from the total programme duration, agreed programme fee, applicable discount, academic period already completed, remaining unavailed period, services already provided and programme-specific terms communicated at admission.
No refund applies to a completed course, academic year, term or programme component.
7. EMI and third-party finance
- EMI is only a payment convenience and does not change the fee, programme duration or refund method.
- The financed amount may differ from the amount disbursed because of processing charges, finance charges, GST or other deductions.
- Only the academic fee received and retained by Prerna Education is considered for the institute’s refund.
- Charges retained by the finance provider are governed by that provider’s terms.
- A refund request does not automatically cancel a loan or EMI mandate; the payer must coordinate separately with the finance provider.
8. Submitting a refund application
The student, parent or legal guardian must submit a written refund application. The date on which Prerna Education receives the written application will be treated as the official refund-request date.
- Student name, enrolment, course and batch details
- Admission date and reason for the request
- Fee receipts, payment details and finance documents
- Original payer’s bank details and supporting documents
9. Verification and determination
Prerna Education verifies admission, fee, finance-disbursement, course schedule, duration, attendance, communication and academic-service records before preparing a written calculation showing:
- Total agreed and academic fee considered
- Allocation to each applicable programme component
- Academic period and services already availed
- Total refund, refund already paid and balance payable
10. Previous refund adjustment
Any amount already paid towards the refund is deducted from the total refund determined.
Remaining Refund = Total Refund Determined − Refund Already Paid
11. Processing and formalities
After verification, the approved refund is processed within the period applicable under law and, where possible, paid to the original payer or original payment method.
Required formalities may include bank and identity verification, confirmation of calculation, finance-provider coordination, a refund acknowledgement and a settlement receipt.
12. Final settlement
Once the total refund determined has been paid, including any balance after adjusting an earlier refund, the institutional refund calculation stands fully settled, subject to applicable law.
The acknowledgement, payment record and calculation statement form part of Prerna Education’s official records.
13. General conditions
- No refund applies to academic services already provided or availed.
- A completed academic year, term or programme component is non-refundable.
- Instalment or EMI payments do not convert the course into a monthly subscription.
- The actual discounted fee, not the standard fee, is used for the calculation.
- Third-party finance charges are governed by the finance provider’s terms.
- Non-attendance without a written refund application does not automatically create a refund claim.
- Verbal assurances do not override written admission terms or this Refund Policy.
- All decisions remain subject to applicable laws, government directions and verified institutional records.
- Where any provision conflicts with applicable law, the legal requirement will prevail.
By completing admission at Prerna Education, the student and parent acknowledge that they have read, understood and accepted this Refund Policy.
Questions about the refund process?
Contact the Prerna Education head branch for clarification or submission guidance.
